We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
Unused and in the same condition you received it
In its original packaging
Items returned in a used, damaged, or incomplete condition may not be eligible for a refund.
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We strongly recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
We offer exchanges within 14 days of delivery.
To request an exchange, the original item must be returned to us first.
Once we receive and inspect the returned item, we will ship out the replacement item.
Customers are responsible for return shipping costs for exchanges.
We will cover the shipping cost of sending the replacement item back to you (unless otherwise stated).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
To begin a return or exchange, please contact us at crocstarlondon@gmail.com with:
Your order number
Whether you are requesting a return or exchange
Reason for the request
We’ll respond with the next steps once your request is approved.